This
course is designed to prepare
participants for all challenges
they will encounter as members
of the industry. Upon completion
of this program a person will
have the skills and knowledge
to effectively handle a variety
of key roles. The programs elements
will provide participants with
the competencies they need to
become effective service providers
in the travel industry, capable
of facilitating all aspects
of clients’ travel needs.
Some key knowledge areas to
be covered include, but are
not limited to:
• Industry framework, including
any government regulations industry
participants must abide by or
major industry associations
subscribed to by its participants.
• Industry related certifications
and career paths
• Roles and responsibilities
particular to the industry’s
service provider categories
and how they relate
• Product & Service development
concerns unique to travel and
tourism
• Customer Relationship Management
principles.
The
Type of Program Participant
Who Would Benefit Most:
Anyone
interested in pursuing a key
administrative support role
with aspirations of eventually
moving into a managerial position
in a small to medium sized organization
in the travel and hospitality
industry would be well served
by this course..
Prerequisites:
Grade 12 or equivalent and
the ability to work with diverse
people, numbers and in a fast
paced environment and some previous
exposure to computers and operating
systems like Windows would be
ideal.
Key Topics:
Budget
Preparation
Pricing
Forecasting
Sales
Ticketing
Travel
Package Preparation
Using
Industry Tools & Systems
Other Key Program
Elements:
Participants
can expect to be continuously
challenged by way of demanding
assignments and projects aimed
at helping them build high level
skills. Some labs/assignments/projects
to be expected.
Other
Programs/Certifications participants
will be in a position to successfully
participate in/pursue upon completing
this program:
Institute
of Travel Certification
(CITC)
Factors
worth noting:
The
program is available on
full and part-time bases
